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Trucell Customer Portal – Track Existing Tickets

opened laptop showing customer portal of Trucell on the screen

There are a few things that end users can do to help ensure that their tickets are resolved in a timely manner. First and foremost, they should review the status and notes of their ticket on a regular basis. Additionally, following up with customer service via the portal can help keep everyone on track. By keeping tabs on their tickets, end users can help ensure that their problems are resolved as quickly as possible.

To gain access to your existing tickets

1. Open web browser

Navigate to https://psa.trucell.com.au/portal

2. Sign in to the customer portal.

3. On the Dashboard of Customer Portal, select My Tickets.

My Tickets

4. You will now be presented with My Tickets

My Open Tickets

To view Closed Tickets, Awaiting Input

1. Navigate to My Tickets from the Portal Dashboard.

2. In the top left corner of the My Tickets page there is drop down.

3. Select the desired dropdown option

Select the Desired Dropdown

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