90 Day Imaging Practice Stabilisation Sprint | Money back guarantee | Trucell

Question 1

Do we have to run the Audit before the Sprint?

Accepted Answer

Yes. The Sprint scope is defined by the Audit report. Without the Audit there is no agreed list of Critical and High risks, so there is no fixed fee and no guarantee we can stand behind. The Audit is free and takes 7 days, so it is not a barrier; it is the scoping document that makes the Sprint guarantee possible.

Question 2

What if the Audit finds risks we already know about?

Accepted Answer

That is the most common pattern. About 70% of Audit findings are risks the practice already suspected but had no written record of. The Sprint closes them with evidence, which is what insurers, auditors, and boards need. Familiarity with the risk does not reduce the value of closing it on paper.

Question 3

Can we run the Sprint with our current MSP still in place?

Accepted Answer

Yes. The Sprint runs in parallel with your current support model for the first 30 days. Day 31 to 60 we co-pilot. Day 61 to 90 we own. Day 91 you decide whether to keep the previous MSP, replace them with Trucell Run State, or run a hybrid. The Sprint is not a forced switch; it is a stabilisation engagement that gives you optionality.

Question 4

What happens if our team cannot meet a weekly approval gate on time?

Accepted Answer

We slide the gate, document the reason, and adjust the downstream schedule with you. The guarantee is conditioned on you meeting the named approval gates within reasonable windows. If a gate slips by more than 5 business days due to your team's availability, we discuss extending the relevant phase rather than missing the artefact deadline.

Question 5

Is the money-back guarantee a real refund or a credit?

Accepted Answer

It is a free extension of work, not a cash refund. If we miss the day-90 closure, we keep working through day 180 at no additional fee until every Critical and High risk in your Audit report is closed with signed evidence. We chose extension over refund because the outcome you wanted (closed risks) is what we want too. Cash back leaves the risks open.

Question 6

What if we want to engage just for the Sprint and never go to Run State?

Accepted Answer

That is fine and explicitly supported. Day 91 you can hand the closure pack to your existing MSP, your internal team, or another provider, and walk away from Trucell with every artefact we produced. About one in four Sprint clients use this path. We will tell you on day 90 whether we recommend you stay with us or whether your current setup can operations itself: that recommendation is in the Sprint Closure Pack.

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The Imaging Practice Stabilisation Sprint