When the path is clear
You get clear ownership, predictable implementation, and support aligned to operational and compliance priorities.
Service catalogue
Services
From design through support, one accountable team: steadier run state and evidence you can stand behind when auditors, customers, or your board ask. When the pressure is day to day operations, cyber risk, or platform change, we map one path with named owners: not a chain of handoffs.
- Used across regulated and multi site environments
- Microsoft Solutions Partner with documented escalation paths
- ISO 9001 quality (Trucell Pty Ltd); ISO/IEC 27001 and SOC 2 Type II aligned operations
Before and after Trucell
A quick scan of how operations and accountability change when one team owns the thread from stack to reporting.
Before Trucell
- Repeated outages
- Unclear ownership
- Reactive support
- Inconsistent reporting
- Fragmented vendors
- Overloaded internal teams
After Trucell
- Root cause ownership
- Clearer governance
- Stronger security
- Accountable support
- Better procurement control
- Improved visibility for leadership
Start here
If you know the problem you need to fix but not which Trucell service line fits, use this map. Each card opens the best first page; related programmes (for example Essential Eight, backup, or Healthcare) are linked from those pages.
- If you need managed IT support Start with Strategic Managed Service: accountable managed or co managed delivery with named owners and governance. Learn more
- If you need healthcare or radiology IT Start with PACS & RIS for imaging and radiology depth (modalities, DICOM, reporting, displays, vendor coordination): not generic MSP defaults; for broader clinical IT see Industries: Healthcare. Learn more
- If you need cyber security uplift Start with Managed Security; for ACSC Essential Eight assessment and controls see Essential Eight. Learn more
- If you need cloud, hosting, or backup Start with Cloud; for defensible backup and recovery scope see Backup and Recovery. Learn more
- If you need hardware, procurement, or licensing Start with Hardware Procurement: sourcing, staging, and integration aligned to how we run your estate. Learn more
- If your current MSP is not delivering See Replacing your MSP for accountability gaps (then IT Support or Strategic Managed Service); or start directly with IT Support for service desk scope. Learn more
- If you are replacing or re tendering your MSP Open Replacing your MSP for operating model gaps, diligence framing, and transition language: before you shortlist purely on commercials. Learn more
What do you need help with?
Pick the statement closest to your situation: we suggest a delivery line to open first. You can refine scope with Trucell from there.
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Your current MSP feels reactive, slow, or fragmented.
Recommended starting point: Replacing your MSP or Strategic Managed Service or IT Support
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You face security risk, incidents, or audit pressure.
Recommended starting point: Managed Security or Essential Eight
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Cloud, hosting, or infrastructure plans are uncertain.
Recommended starting point: Cloud
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Backups or disaster recovery keep you awake at night.
Recommended starting point: Backup and Recovery
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You need radiology, PACS/RIS, or imaging adjacent IT: not commodity MSP coverage.
Recommended starting point: PACS & RIS
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Hardware, licensing, or procurement needs structure.
Recommended starting point: Hardware Procurement
Explore the full catalogue
Each area below links to the service lines that scope, implement, and support the work: so you always know who owns the next step.
How the catalogue is organised
Capabilities group into five delivery families: advice and design, procurement and staging, projects, managed run state, and people. The table lists each area under those families and the programmes that carry the work.
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Consulting
Strategy, cyber risk, ICT advisory, data and analytics direction, transformation and governance.
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Procurement
Sourcing, contracts, hardware, licensing, finance structures, warehouse and integration before site.
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Project services
Build and integrate, deploy, project management, cloud migration, adoption and training.
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Managed services
Service desk, ITSM, assets, cloud operations, maintenance, field services, and managed security.
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Resourcing
Contracting, permanent recruitment, and staff augmentation under Trucell governance.
This table scrolls horizontally on small screens. Swipe to view all columns.
Service portfolio table. On small screens, this region scrolls horizontally to reveal all columns.
| Capability line | Key offerings | Delivery lines |
|---|---|---|
| Consulting | ||
| Consulting · Cyber security & Risk | Security strategy, risk assessments, Essential Eight alignment, board-ready reporting, and vendor-agnostic roadmaps, paired with managed security delivery when you want execution in the same thread. | |
| Consulting · Digital & ICT Advisory | ICT strategy, architecture options, investment cases, portfolio prioritisation, and neutral recommendations across cloud, identity, networks, and modern work. | Services Solutions Partners |
| Consulting · Information & Analytics | Direction on data platforms, reporting and analytics use-cases, integration patterns, and governance suited to regulated estates. | Services Solutions Partners |
| Consulting · Transformation & Governance | Operating model design, portfolio governance, steering cadence, change planning, and alignment of ICT with policy, audit, and executive oversight. | Services |
| Procurement | ||
| Procurement · Procurement as a Service | Sourcing, quotes, distributor and vendor channels (HP, HPE, Dell, and others), purchasing hygiene, and ISO 9001-aligned procurement records. | Services |
| Procurement · Contract Management | Schedule alignment, renewals visibility, vendor correspondence, and coordination with your legal and finance teams for ICT-related contracts. | |
| Procurement · Equipment & Staging | Build, imaging, rack-and-stack, burn-in, and site-ready handover, integrated with managed support and asset records. | Services |
| Procurement · Finance & Leasing | Commercial structures for hardware and software acquisition, aligned with your finance teams and supplier channels where commercial frameworks exist. | Services |
| Procurement · Hardware Procurement | Servers, storage, endpoints, clinical workstations, medical displays, Dell, HP, HPE, LG/EIZO/Barco and related lines with lifecycle and support alignment. | Services |
| Procurement · Licensing Services | Microsoft 365 and cloud licensing clarity, true-ups, co-term alignment, and reconciliation against entitlements and usage. | |
| Procurement · Warehouse & Integration Services | Receiving, kitting, spare pool management, logistics coordination, and integration into your standards before dispatch to site. | Services |
| Project services | ||
| Project Services · Programming & integration | In-house development: custom applications, APIs, system integrations, and workflow automation, scoped as named projects with acceptance criteria, plus imaging-stack and line-of-business extensions where we own delivery end to end. | Services Solutions Partners |
| Project Services · Deployment Services | Phased rollouts, cutover rehearsal, pilot groups, datacentre moves, and field deployment backed by our service desk and runbooks. | Services Solutions Partners |
| Project Services · Project Management | Tracked RAID, steering packs, dependency management, and vendor coordination so projects land on agreed time, scope, and cost. | Services |
| Project Services · Public Cloud Migration | Azure and hybrid migration patterns, landing zone readiness, network and identity preparation, and supplier paths including Azure Migration and Modernization Program delivery. | |
| Project Services · Adoption and Training Services | Handover sessions, security awareness, Microsoft 365 and Teams adoption, and role-based enablement aligned to go-live. | |
| Managed services | ||
| Managed Services · Asset Management Services | CMDB-aligned records, lifecycle and refresh planning, warranty tracking, and financial visibility for the ICT estate. | Services |
| Managed Services · Cloud management | Operate private cloud, VPS, colocation, backups, patching, capacity, and vendor escalations, plus hybrid and Azure-aligned run-state. | |
| Managed Services · IT service management | HaloPSA-backed ticketing, SLAs, change and problem practices, reporting, and improvement cadence tied to your account rhythm, including co-managed IT models where your internal team retains ownership with Trucell augmentation and shared queues. | Services |
| Managed Services · Maintenance Services | Preventative maintenance, patch windows, health checks, and proactive remediation under agreed change controls. | Services |
| Managed Services · Managed Field Services | Scheduled site visits, moves/adds/changes, cabling coordination, and on-site break-fix when remote resolution is not enough. | Services |
| Managed Services · Managed Cyber Security Services | Managed firewall, XDR, SIEM/SOC patterns, email hardening, vulnerability management, and incident coordination for Australian regulatory expectations. | Services |
| Managed Services · Service desk | Tiered support (business hours, 24x7, VIP), end-user communications, and bridge into engineering for major incidents. | Services |
| Resourcing | ||
| Resourcing · Contracting | ICT contractors engaged under Trucell statements of work, rates, extensions, compliance, onboarding, and handover aligned to your initiatives and vendor expectations. | Services |
| Resourcing · Permanent Recruitment | Permanent ICT hiring support: role definition, search and shortlist, interview coordination, and offer stages where you want Trucell to run or partner the process. | Services |
| Resourcing · Staff Augmentation | Embedded specialists and surge capacity, named skills sitting with your teams under Trucell governance, cadence, and ISO 9001 quality expectations. | Services |
How a services engagement runs
- 1. We anchor on the delivery line that fits your immediate risk or initiative.
- 2. Together we agree scope, named owners, and measurable outcomes.
- 3. You operate on one accountable path from implementation through ongoing support.
What changes when ownership is clear
When ownership stays fragmented
Split ownership, slower remediation, and unresolved handoffs raise delivery risk, especially in multi site and regulated environments.
If you are deciding between lines, start with the one closest to your immediate business risk.
Trucell service lines
Each card is a Trucell delivery line. Start from what matters most: we shape scope, ownership, and next actions with you.
Partner product lines
Technologies we deploy and support in production. Each card explains delivery fit, not just logos.
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Microsoft
Microsoft Cloud and modern work, Azure, Microsoft 365, Entra ID, and security solutions Trucell delivers end to end.
Read more -
Lenovo
Lenovo ThinkSystem, ThinkPad, and workstation lines, procurement, imaging, and lifecycle with distributor-backed support.
Read more -
HP
HP business PCs, print, and peripherals, Gold / Amplify-aligned sourcing and fleet management.
Read more -
Cisco
Cisco switching, routing, wireless, and collaboration infrastructure for campus and clinical networks.
Read more -
Adobe
Adobe Creative Cloud and Document Cloud, licensing, identity integration, and support alongside Microsoft 365 estates.
Read more -
Fortinet
Fortinet Gold Partner, firewalls, SD-WAN, ZTNA, and network security.
Read more -
SentinelOne
SentinelOne Singularity XDR, managed endpoint protection and response.
Read more -
Adlumin
Adlumin SIEM and security operations, centralised visibility and SOC-aligned monitoring.
Read more -
CrowdStrike
CrowdStrike Falcon platform, cloud-native endpoint protection where your estate standardises on Falcon.
Read more -
Huntress
Huntress managed detection, persistent footholds, reseller-led threats, and Microsoft 365-adjacent risk.
Read more -
NinjaOne
NinjaOne RMM and NinjaOne Backup, endpoint operations, data protection, and reporting as part of Trucell managed IT.
Read more -
NetApp
NetApp hybrid and multi-cloud data services, storage and data path design.
Read more -
3CX
3CX Silver Partner, VoIP, UC, and contact-centre capabilities.
Read more -
EIZO
EIZO RadiForce diagnostic and clinical monitors for sites that already standardise on EIZO, with specification and deployment aligned to PACS and reading-room layout.
Read more -
Voyager (Intellirad)
Voyager RIS and PACS with Intellirad: on-premises or cloud deployment in Australia, delivered and integrated by Trucell.
Read more -
QUBS
QUBS cloud RIS and PACS in Australia, Trucell provides service and support for QUBS customers.
Read more -
Kestral
Kestral: Australian imaging software vendor; Karisma is their RIS. Trucell has delivered for 10+ years: advisory, hardware with Kestral, Windows and server migrations, high availability, PACS integration, BRS reporting, and backup design.
Read more -
Comrad
Comrad imaging and workflow products, deployment and integration support.
Read more -
ClariRad
ClariRad RIS: manufactured and supported by Trucell for Australian radiology and imaging workflows.
Read more
Assurance behind Solutions and partners
The same governance covers Solutions pathways and Partner product lines: independent oversight and verifiable credentials, not logo padding.
- Microsoft Solutions Partner
- HP Gold / Amplify and HPE Partner Ready
- ISO 9001 certified quality management (Trucell Pty Ltd)
- IRAP assessed delivery for eligible workloads
- ISO/IEC 27001 and SOC 2 Type II–aligned operations for regulated environments
- Dell and distributor relationships when procurement routes need them
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Talk to Trucell about services
Share your sites, sector, and priorities. Trucell will match the right delivery line and explain how we support you.