Managed IT services · Sydney
You want IT that stays out of your way: users helped quickly, systems patched, backups proven, and one accountable team when something breaks. Trucell runs managed IT services across Sydney from our Parramatta office, on site when it matters, with a medical IT specialty for practices and imaging groups.
The same Parramatta team reviews every request, from a quick question to a full proposal.
Next step: book a free managed IT review (about 30 minutes). Prefer to talk now? Call 1800 316 529 and the same Parramatta team will tell you plainly whether managed IT fits your business, and what it would need to cover.
Not the right fit if you only want the cheapest hourly break fix rate with no interest in proactive management, tested backups, or security evidence. If you need advice on one decision before any ongoing service, our Sydney computer consultants are the better place to start.
Trucell was established in 2005 and supports thousands of managed endpoints. None of the signals below depend on taking our word for it.
Our service desk and engineers work from Level 1, 448 Church Street, Parramatta NSW 2150. Call 1800 316 529. On site attendance covers Parramatta, Western Sydney, the Hills District, and the Sydney CBD, with remote support across Australia. See locations and model.
ISO/IEC 27001:2022 (certificate 500-27285-IS) and ISO 9001:2015 (certificate 500-27268-Q), both issued to Trucell Pty Ltd and checkable on the JAS-ANZ register, plus an annual SOC 2 Type II report. See certifications.
Supporting 50+ healthcare sites, with an ISO 27001 scope that explicitly includes PACS/DICOM administration. See radiology IT support and GP and medical practice IT.
4.9 out of 5 from 68 Google reviews, with reviewer names visible on the listing. A selection of those reviews is quoted on this page, word for word.
Quoted from named clients on our public Google listing and on LinkedIn. Read the full set on Google before you call us.
"Trucell made it easy to get the internet I needed and then on top of that saw I needed a server and made it all happen with competitive pricing and great service. Now they monitor our it stuff and they are on to the problems before we even know about it. Great to have these guys part of our team."
"We have been using Trucell for the past few years. They have helped us move away from an MPLS Network, migrate from Intelerad Servers, Migrate from OCCAM to Kestral and implement My Health Record and My Film Bag. We have had ZERO outages. Thank you Jason and your team at Trucell."
"Trucell IT provides the best service when it comes to all our IT needs. You can ring them anytime and the task will be completed in a very timely fashion. Sound advice and knowledge is never in short supply. Highly recommend Jason and his competent team."
"Working with Jason and his team is nothing short of sensational. The base requirements with ones IT company is resolving problems. With Trucell, they go way beyond that.....they are responsive, proactive, accessible and go to the nth degree to resolve IT problems For my business with multiple users, I know that help is only 1 email or call away. Whenever I have had IT problems, I feel safe and comfortable in the hands of Team Trucell I couldn't recommend Trucell highly enough"
Next step is a free managed IT review: no obligation, and you keep the written summary of what to fix first.
Most Sydney businesses do not decide to buy managed IT. They get tired of the same problems coming back, and of not knowing who is responsible.
Managed IT fixes this by putting one team in charge of the whole environment, measured on fewer repeat incidents rather than tickets closed. If you already have a provider and it is not working, read how to plan replacing your MSP.
The services most Sydney practices and businesses need, delivered by one team on one line of accountability. Each links to the full detail.
A service desk your users can call or email, with escalation to engineers on the same ticket. Standard hours are Monday to Friday 8am to 6pm, Saturday 8am to 1pm (local time). See how our service desk runs.
Endpoints, servers, and network signals monitored, patched, and inventoried with NinjaOne and Zabbix, so problems are picked up before users report them.
Essential Eight aligned patching, privileged access, and backup habits run day to day, with managed security services added when you need security operations centre depth.
Backups with tested restores and immutable storage, so ransomware, a failed disk, or a bad update is a recovery rather than a lost week. See backup and recovery.
Microsoft 365, Azure, and Entra ID licensed and supported by a Microsoft Cloud Solution Provider, with migrations and cloud services handled by the same team.
Wired and wireless networks, office moves, and fit outs, with engineers who come to you when hands on work is faster. See network services.
Service reporting that shows trend lines, not only closed tickets, plus strategic reviews for roadmap and budget when your scope warrants it.
Hosted phones on 3CX or Microsoft Teams Phone, supported by the same team as the rest of your IT. See business phones and hosted PBX.
Knowing the boundaries up front avoids surprise invoices. Anything outside the fee appears as its own line on the quote.
Healthcare is where Trucell is most different, and the same accountable model serves the small and mid sized businesses that make up most of Sydney.
PACS and RIS, diagnostic displays, clinical workstations, and practice fit outs, with the on site presence imaging equipment often needs. See PACS and RIS.
Support for practices running Best Practice, MedicalDirector, Genie, and Zedmed, with tested updates, verified backups, and accreditation readiness. See GP and medical practice IT.
Office based teams with confidentiality and continuity obligations, matched to independently certified security and verified backups. See legal and accounting and finance.
Businesses standardising IT, security, and support across offices and sites, with networks, cloud, and Microsoft 365 handled by one team. See construction.
A free managed IT review (about 30 minutes): we look at how your IT, security, and backups are running, confirm what needs on site attention, and give you a written summary of the gaps and a practical order to fix them. No obligation to proceed.
Prefer to talk now?+64 9 884 4880…Pick a time(opens Microsoft Bookings in a new tab)
We do not publish a single monthly figure for managed IT, because two businesses with the same headcount can carry very different risk and very different systems. This is how a price is built instead, so you know what to expect.
About 30 minutes. We look at how your IT, security, and backups run today, and you keep a written summary of what to fix first, whether or not you engage us.
The monthly fee follows what sits in scope: the users and devices supported, managed servers and printers, sites, and whether you need on site attendance, backup, or security operations.
Inclusions, exclusions, term, and notice in writing. Consumables, carrier data, and cabling are separate lines, and commercial terms are agreed per contract rather than hidden in fine print.
We document your environment, verify backups with a real restore, set up monitoring, then work down repeat incidents before moving to steady state reporting.
Published case studies and a named client from across Greater Sydney. Each links to the full write up or the related approach.
Western Sydney
End to end site build: Voyager RIS and PACS, HP clinical workstations, Fortinet HA networking, LG diagnostic displays, and 3CX voice under one handover.
Read the Baulkham Hills fit out: Baulkham Hills RadiologySydney
Mobile clinical workstations and LG Clinical Review Monitors so digital ultrasound worksheets stayed fast between rooms and reporting.
Read the Bankstown workstation story: Quantum Radiology BankstownWestern Sydney
Named GP practice client: timely support, practical advice, and an accountable team for day to day practice IT (Practice Manager testimonial).
Healthcare industry approach: Doctors @ LiverpoolEither one team owns your IT and can prove it is working, or the business keeps paying for the same failures.
What Sydney business owners and practice managers ask before choosing a managed IT provider.
Helpdesk with named escalation, proactive monitoring and patching, Essential Eight aligned security, backup with tested restores, Microsoft 365 and cloud support, network and on site work, and regular service reviews, all run by one team. Managed security operations, hosted phones, and IT strategy reviews can be added to the same agreement. Consumables, carrier data, and cabling sit outside the monthly fee unless the quote says otherwise.
We do not publish one monthly figure for managed IT, because the price follows what is in scope: the users and devices supported, managed servers and printers, sites, on site attendance, and whether backup and security operations are included. The free managed IT review is where we scope that, and you get a written proposal with inclusions and exclusions before anything is signed. Some services do have published pricing structures: Essential Eight uplift comes as three fixed price packages, SaaS Backup is priced per seat, and hosted phones are priced per user per month.
Both. Our service desk and engineers are based at Level 1, 448 Church Street, Parramatta NSW 2150. On site support covers Parramatta, Western Sydney, the Hills District, and the Sydney CBD, with the wider metro by arrangement. Regional NSW and interstate teams are supported remote first, through the same queue and the same named owner.
Standard hours are Monday to Friday 8am to 6pm, Saturday 8am to 1pm (local time). Critical issues are not abandoned outside those hours: after hours paths defined in your agreement keep an owner on the thread, with response commitments written into the contract.
Our office and engineers are in Parramatta. Level 1 and level 2 support also operate from our teams in the Philippines and Chile, with rostering written into your contract, and an Australian owner takes the thread on critical incidents and after hours escalations defined in scope.
Yes, healthcare is our deepest area. We support 50+ healthcare sites, including radiology and imaging groups, GP practices, and specialist clinics, and our ISO/IEC 27001:2022 scope explicitly includes PACS/DICOM administration. We support practices running Best Practice, MedicalDirector, Genie, and Zedmed.
We run a staged transition: documenting your systems and runbooks, aligning monitoring and tools, verifying backups with a real restore, and agreeing escalation paths before go live. Cutover is sequenced to limit disruption, so your users see clearer ownership rather than a reset.
Managed IT services means one team looks after your whole environment for a monthly fee, which is what this page covers. Our IT support page goes deeper into how that service desk runs day to day, including SLAs and co managed models. If you need advice on one decision, such as a server replacement or a cloud move, before committing to an ongoing service, start with our Sydney computer consultants instead.
Book a free managed IT review. We look at how your IT, security, and backups are running, explain what managed IT would cover and how it would be priced, and hand you a written summary you can act on. No pressure and no lock in to talk.
Prefer to talk now?+64 9 884 4880…Pick a time(opens Microsoft Bookings in a new tab)
On the call, mention how many users, devices, and sites you run, whether you need regular on site attendance, and any practice software (for example a practice management system, PACS, or RIS) you rely on.
Most Sydney businesses we support touch more than one of these.
How the service desk runs: named ownership, SLAs, and co managed options.
Read moreOur home base: local, on site managed IT for Parramatta and Western Sydney.
Read moreAdvice before contracts: assessments, roadmaps, and technology decisions.
Read morePlan an accountable transition when incidents repeat and reporting stays unclear.
Read moreSecurity operations, detection, and response on one line of responsibility.
Read moreBackup with tested restores and immutable storage.
Read moreIT for imaging practices: PACS, RIS, displays, and clinical workstations.
Read moreSecurity certified, PMS safe, accreditation ready IT for practices.
Read more